WelcoMe specialises in making face-to-face transactions between staff teams and disabled people as informed, anxiety-free, and friendly as possible. Customers share information, their needs, and reasons for visiting, then the web tool delivers unique, in-the-moment training, bespoke to customers’ needs. This means teams do not need to rely on recall and can identify people with hidden conditions. WelcoMe functions in the space between traditional training and the point of delivery.

WelcoMe’s in-the-moment training solution means that accessibility awareness is held as an asset within the team regardless of staff changes or shift patterns. Awareness is tailored to the needs of who is walking through your door, and negates reliance on recall from traditional training.

WelcoMe is the most person-centred way for customers to share their needs, helping customers have enjoyable experiences, stay longer, and spend more.